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خلاصہ
A dynamic, resourceful and hard-working Officer with excellent interpersonal skills and the ability to communicate concisely at all levels. A self-starting person who has lots to offer in terms of enthusiasm with the ability to bring high standards to the workplace. Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in anOffice/Administrative Assistantrole.
Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.
Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.
Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.
Outstanding interpersonal, customer service, leadership, and organizational skills thrive within detail-oriented, deadline-driven environments.
Proficient in Microsoft Office Suite and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.
Key Experience
Great working experience in office environment.
Effective written and verbal communication skills (English, Urdu)
Professional demeanor
Analytical and logical approach towards problem solving
Ability to work in a fast-paced environment
Excellent problem-solving skills, able to work productively and instinctively with good initiative.
Reliable, trustworthy and an excellent understanding of customer care and service.
Confident in communicating both over the telephone and face to face.
Able to build good relationships with colleagues and customers.
Excellent time management skills.
تجربہ
Office Assistant
Skillfully manage wide-range of office and sales support tasks, including accounts payable / accounts receivable and payroll processing. Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing. Respond to customer inquiries in person and over the phone liaise with cross-functional teams in support of customer needs. Manage calendars for manager and executive manager, including meetings / appointments and travel arrangements.
Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issues.
Facilitated development of office operations manual trained new administrative personnel.
Administer banking, deposits, account registry, payroll, and distribution of employee checks.
Sales Officer
Conduct analysis and recommend suitable solutions to real time performance issues
Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same
Handle inbound calls and provide one-call resolution to problems reported
Helped customers place new orders easily.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Achieved set targets of the firm by the stipulated deadline.
Major Achievements- Increased sales by 18 in 12 months through building positive customer relations thus ensuring word-of-mouth marketing and recurring business Reorganized the customer feedback process thereby engendering constant feedback from customers to help make the system better